FAQ
Important Network changes
e-wire has implemented a new method of authentication. Click here for information on how to configure your Internet connection.
Frequently Asked Questions
What are the phone numbers for Support?
1300 135 231
What are the support hours?
7am till 11pm, all year round.
What other ways can I contact support?
Send an email to support@e-wire.net.au or use the support contact form from the 'contact' tab in the menu above.
What can support help you with?
- Getting your internet connection
working
- Helping you Send and Recieve Email
- Connecting the Modem to your PC
- Enquiries about our services and products
- General Connection problems
- Disconnection and some Modem Faults
- Using your web space
What can't support help you with?
- Your home or Office Network
- Internet connection Sharing Software
- Configuration of Routers not supplied by e-wire
- Configuring Firewalls and Anti-virus
- Removing Virus infections
- General computer application problems (Windows, Office, etc)
- Configuring your specialised networking hardware
- Designing web pages
- PC Hardware faults
I need to setup my email what do I need?
User ID: first part of your email address (e.g. valuedcustomer@e-wire.net.au would use 'valuedcustomer' as the username without the quotation marks)
Password: As supplied by e-wire
Both configurations have the same settings as follows:
Incoming
mail server is a POP3 and the server is mail.e-wire.net.au
Outgoing mail server is SMTP and the server is mail.e-wire.net.au
How do I get information about how much traffic I have used?
Visit the usage page. You will need your full email address and password to login.
What happens if I exceed my Monthly usage?
We will reduce your modem connection speed to 56Kbps.
What counts as Traffic towards my usage?
Any webpage involves a small amount of data downloaded to your PC as well as a very small amount of data sent to the web server at the other end to request the webpage. File downloads and Windows updates involve download traffic. Online gaming can use large amounts of download traffic.
I seem to be using all my allowed usage. Can I upgrade?
Yes. Send an email to support with the desired new account. We will need you to state that we can debit your credit card account details held on file. If we do not hold any credit card details please fax 08 9248 8858 with the details. It may take up to One working day to process your request. You will need to stay on the new account level for a minimum of three months.
Can I share my Internet Connection between multiple PC's?
Yes but you will need to use a Router to accomplish this.
Do I need multiple DataPoints to share the Internet?
No. You can share the Internet Connection through the use of a Router.
How does the Cable Modem connect to the PC?
Via an Ethernet (network) connection if the PC has a network card or via USB if it does not. Ethernet is the preferable method.
What if my PC does not have Ethernet or USB?
Your local computer store can install an Ethernet card for you. Prices do vary so shop around.
How do I access my free webspace?
Your web space is available at http://members.e-wire.net.au/~valuedcustomer. Only the primary email account has webspace allocated to it.
FTP access is available through ftp://username@members.e-wire.net.au/public_html with your account username and password (you can also open this in the Internet Explorer address bar and drag and drop files in Windows). You need a valid index.htm or index.html file in the public_html folder for others to be able to view your pages.
If you use an FTP Client then the following details will be relevant to you:
Username: Your username from your primary email address
Password: As supplied by e-wire
Server: members.e-wire.net.au
Port: 21